Refund & Cancellation Policy

This Refund and Cancellation Policy applies to all digital goods, features, recurring subscriptions and one-time microtransactions purchased within the BrainRoll mobile application or through associated authorized payment interfaces operated by EkaAi Technologies("we", "us", "our").

BrainRoll may offer recurring subscription tiers that grant continuous access to premium features. Subscriptions are billed in advance on a recurring interval (such as monthly, quarterly or annually) as selected at checkout.

• Automatic Renewal: Unless cancelled prior to the billing renewal date, subscriptions automatically renew at the then-current price.
• Price Adjustments: Any pricing changes for upcoming renewal cycles will be communicated in advance in accordance with platform policies (e.g., Google Play billing requirements).

You can cancel your subscription at any time without penalty or cancellation fees:

• Google Play Purchases: Open the Google Play Store app → Tap your profile icon in the top right → Select Payments & subscriptions → Subscriptions → Select BrainRoll → Tap Cancel subscription.
• Direct / Web Billing: If purchased through our web billing portal, manage or cancel your plan via the billing link provided in your email invoice or by contacting contact@ekaai.tech.

Access After Cancellation: When you cancel a subscription, your paid access remains active until the end of your current billing cycle. Cancelling stops future recurring charges; it does not retroactively refund prior billing periods.

One-time in-app purchases deliver digital content immediately upon confirmation of payment.

Because digital goods and feature activations are fulfilled instantaneously on your device, one-time purchases are generally non-refundable once consumed, unless eligible under the specific refund criteria outlined below.

We review refund requests fairly under the following conditions:

• Technical Non-Delivery: You were charged, but the digital feature, subscription status, or item failed to unlock on your account and our technical support team is unable to restore the entitlement within 48 hours of your report.
• Duplicate / Accidental Multiple Billing: You were inadvertently charged multiple times for the same transaction or billing period due to a payment gateway or network error.
• Unauthorized Transactions: Genuine fraudulent charges or unauthorized account access reported in a timely manner, verified against transaction telemetry.

Non-Eligible Scenarios: Refunds will not be granted for:

• Buyer's remorse or dissatisfaction after actively using and consuming the unlocked feature.
• Account bans or suspensions resulting from violations of our Terms of Service (e.g., cheating or tampering).
• Failure to cancel an active auto-renewing subscription prior to the scheduled renewal date.
• Purchases made through unverified third-party resellers or unauthorized channels.

The refund process depends on the platform where the transaction was executed:

• Google Play Purchases (< 48 Hours): For purchases made within the last 48 hours, you can request an automated refund directly through Google Play at Google Play Order History.
• Google Play Purchases (> 48 Hours & ≤ 7 Days) or Direct Payments: Email our support team at contact@ekaai.tech within 7 calendar days of the transaction.

To expedite your request, please include the following details in your email:

1. Transaction / Order ID (e.g., GPA.xxxx-xxxx-xxxx-xxxxx or payment gateway reference).
2. Your anonymous BrainRoll Device ID or username (found in App Settings → Data Management).
3. Date, time and purchase amount.
4. A concise description of the issue (with screenshots if technical failure occurred).

Once approved, refunds are credited back to the original payment method used during checkout (such as UPI, credit/debit card, net banking or Google Play balance).

• Approval Decision: Within 1 to 2 business days of receiving complete transaction details.
• Bank / Gateway Settlement: Typically 3 to 7 business days, depending on your financial institution.

Submitting an account deletion request via our Account Deletion Form erases your server records and forfeits server-synced digital items. Deleting your account does not automatically cancel an active Google Play subscription. You must manually cancel any ongoing subscription in Google Play before deleting your account.

For any billing inquiries, payment questions or refund status checks, please reach out to:

EkaAi Technologies Support
Email: contact@ekaai.tech
Website: https://ekaai.tech